III. TERMS AND CONDITIONS OF SERVICE

1. Activating Your Service To use Roccstar Wireless Service, you must first purchase and activate a Roccstar Wireless phone or a Roccstar Wireless SIM Kit that can be used to activate a compatible phone under the Keep Your Own Phone program. At the time of purchase, you may be charged applicable taxes, fees or surcharges set by federal, state or local governments. To active your phone, you must also purchase and redeem a Roccstar Wireless wireless plan (a “Plan”). For more information about our Plans, visit our website or see Section 3, below. You may activate your Service by visiting our website at roccstarwireless.com (https://www.roccstarwireless.com/) or by calling Customer Care from a phone other than the one you intend to activate. If you have purchased a SIM Kit to activate your own phone, follow the instructions that came with the SIM Kit to activate your Service. When you activate your Service, you will be provided with a telephone number unless you elect to transfer or “port-in” an existing telephone number you are using with another provider. In certain instances, you may not be able to transfer your existing telephone number for reasons outside of our control. Please note that you have no ownership rights to any telephone number, IP address or any other identifier associated with your wireless service, and you acknowledge and agree that we may change any such number, IP address or other identifier associated with your Service at any time without prior notice to you. When you activate your Service, you will have the option of registering with us and creating an account (“Account”) by providing your name, address, email address and alternative contact telephone number. If you elect not to register at the time of activation, you may not be able to obtain copies of your call detail records Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions except upon service of a valid subpoena or a court order. Roccstar Wireless Service can only be activated where Service is offered and supported by Roccstar Wireless. The wireless telecommunications networks used to transmit the voice, text, and data services that support the Service offered by Roccstar Wireless are owned and operated by licensed commercial mobile radio service providers (“Carriers”), and not Roccstar Wireless. Keep Your Own Phone. If you are using your own compatible phone under the Keep Your Own Phone program, you are responsible for ensuring that the phone is unlocked, compatible with the Service, does not interfere with the Service, and that it complies with all applicable laws, rules and regulations. You are also responsible for ensuring that your phone meets all federal laws and standards. You are further responsible for the purchase and maintenance of any additional hardware and/or software required to use the Service. Not all aspects of the Service are available on all Carrier networks or will function on all phones, including phones activated under the Keep Your Own Phone program. Some functions and features referenced in the manufacturer’s manual provided with your phone may not be available when using the Service. Unless you have purchased a Roccstar Wireless data-only plan, devices capable of only using data service are strictly prohibited and your use of such a device in conjunction with a Roccstar Wireless Plan is grounds for immediate deactivation and termination of your Service without a refund. All aspects of the Service, including Plan rates, offerings, features, functionality and other product specifications, are subject to change without notice or obligation. All talk and standby times are quoted in digital mode and are approximate. Plans have no cash value and are non-refundable. Plans cannot be transferred to another account, nor can they be used with or transferred to another brand owned by Roccstar wireless, LLC or another wireless service provider. No refunds or discounts will be given for (i) unused Service that expires after your Service End Date; (ii) unused Service if your Phone is lost or stolen; or (iii) Plans purchased that are not compatible or supported by your Phone.

2. Termination of Service Either party may terminate this Agreement at any time. Termination of this Agreement will result in the immediate termination of your Service which may be reactivated if you elect to do so, subject to the acceptance of the then-current Terms and Conditions for Service at the time of such reactivation. Any Service which remains unused at the time of termination cannot be refunded or transferred to another person. We may terminate this Agreement at any time without notice if we cease to provide Service in your area. We may interrupt, suspend, cancel, or terminate your Service without immediate notice to You for any conduct that we believe violates these Terms and Conditions, including, but not limited to, the following:

(a) using or directing abusive, vulgar, derogatory, intimidating, or harassing language or conduct towards a Roccstar Wireless representative, officer, employee, agent, or authorized retailer;

(b) using your Service for any unlawful, fraudulent, or illegal purpose;

(c) using your Service in any way that adversely affects the Service or the Carrier’s network;

(d) violating any Term or Condition contained in this Agreement. Any term or provision of this Agreement which by its context is intended to apply after termination of the Agreement will survive, including any limitation of liability, disclaimer of warranties, dispute resolution procedures, restrictions with respect to the use of a Product or Service and our Limited Warranty, Return Policy, and Privacy Policy.

3. Roccstar Wireless Plans Your Service will operate only after you have purchased and redeemed a Plan and so long as you have Service Days left on your Plan cycle. All Plans are on a 30-day cycle. Please visit our website at roccstarwireless.com (https://www.roccstarwireless.com/) for the latest information regarding our Service Plans. Feed back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions Service End Date. To keep your Service active, you must purchase and redeem a Plan prior to your Service End Date. If you purchase a Plan at a retail location, your Service Card will contain a PIN that you must redeem to activate your Service. Multi-line Plan Service Cards will contain a separate PIN for each line. Your Service End Date is the last day of your Plan cycle and is determined by the date on which you activated your Service by redeeming a Plan. If you fail to redeem a new Plan prior to your Service End Date, your Account will be deactivated on your Service End Date and, if applicable, you may lose your phone number. To prevent this from occurring, please keep your Service active by purchasing and redeeming a Plan before your Service End Date. Note that if you purchase a multi-line Plan at a retail location, you must redeem all of the PINs on your Service Card within thirty (30) days of each other. If you do not redeem multi-line Plan PINs within thirty (30) days of redeeming the first PIN on your multi-line Plan, you will forfeit the unredeemed PINs’ value. If you are renewing your Service online or enrolling in Auto Pay and you have multiple lines in your Account with different Service End Dates, your Account will be prorated on the earliest Service End Date. The line with the earliest Service End Date will renew on its regular date and extend your Service for that line for thirty (30) days. Your additional lines (lines 2-5) will be charged a lesser, prorated amount that will cover the period (less than thirty (30) days) until the first line’s Service End Date. In the next Plan cycle, all lines will renew Service on the same date. Please note that if you elect to transfer or “port out” your telephone number to another provider, you will need to have available the Number Transfer Pin that we provide you, plus certain account information. Once your phone number is transferred, your Roccstar Wireless Service will be deactivated immediately and you will lose any unused Service days remaining in your Plan. For assistance with this process, please contact Customer Care via any of our available channels. Roccstar Wireless STASH: With Roccstar Wireless Stash, you may purchase and add one or more Roccstar Wireless Service Plans to your Roccstar Wireless Stash and use them whenever you need. A Service Plan in your Roccstar Wireless Stash will be automatically applied on your Service End Date. You may redeem a Service Plan in your Roccstar Wireless Stash at any time prior to your Service End Date; however, if you do so, you will lose any unused Service and Service Days left under your previous Plan. If you are an Auto Pay customer and add a Service Plan to your Roccstar Wireless Stash, the Service Plan in your Roccstar Wireless Stash will take precedence over Auto Pay and will be applied before your next Auto Pay purchase is processed. Roccstar Wireless AUTO PAY: If you wish to purchase Plans on a recurring basis, you may enroll in Auto Pay by registering your credit or debit card and selecting the Auto Pay option for your Account via the Roccstar Wireless website; on your phone through the “My Account” app; or by calling Customer Care. With Auto Pay, new Service Plans will be automatically purchased and added to your Account each month on your Service End Date and your credit or debit card will automatically incur a monthly charge for the cost of the Service Plans you elect to purchase on a recurring basis. If you have multiple lines on your Account, when you enroll in Auto Pay, all lines on your account will be enrolled in Auto Pay and all lines will be charged for Auto Pay on the same date. Please note that if you have a Service Plan in your Roccstar Wireless Stash, this Service Plan will be applied first before an Auto Pay purchase is processed. Once you have used all of the Service Plans in your Roccstar Wireless Stash, your Auto Pay purchases will resume. By enrolling in Auto Pay, you agree to receive communications from Roccstar Wireless regarding your enrollment including, without limitation, upcoming payment dates or unsuccessful payment notifications. In the event that your Auto Pay payment is unsuccessful, Auto Pay will be suspended on your Account. If you make a payment within ten (10) days of an unsuccessful Auto Pay payment using the same or a new debit or credit card, you agree that we may resume your Auto Pay enrollment so that your recurring Plan purchases will continue on a recurring basis. TracFone reserves the right to terminate this program at any time. Roccstar Wireless WIRELESS DATA-ONLY PLANS: Roccstar Wireless also offers wireless broadband plans that only offer Data Services. All wireless broadband plans provide thirty (30) days of access, with specific, limited data allotments. These plans are Not Unlimited, so after the data allotment (as described on the plan description) is exhausted, data access ends. Access is subject to network availability. These plans work with most compatible or unlocked GSM hotspot devices only; not for use with smartphones. For more information about these wireless broadband plans, please visit roccstarwireless.com (https://www.roccstarwireless.com/).

4. Unauthorized Use of Service Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions Your Service (i.e., voice, text, or data services) may only be used for the following purposes, without excessively contributing to network congestion:

(a) person to person voice calls, (b) text and picture messaging, (c) web browsing, email, ordinary content downloads and uploads, and video, game and audio streaming, and (d) Voice over Internet Protocol (VoIP). Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carrier’s network, as well as any illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. Examples of some unauthorized uses include, but are not limited to, the following:

(i) continuous uninterrupted voice calls or otherwise using your voice service to provide monitoring services, data transmission, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing activity, autodialed calls, or robocalls;

(ii) automated text or picture messaging to another mobile device or e-mail address including, without limitation, generating “spam” or unsolicited commercial or bulk texts or e–mails (or activities that facilitate the dissemination of such texts or e–mails);

(iii) uninterrupted and continuous web browsing, uploading, downloading, or streaming of audio or video;

(iv) server devices or host computer applications, including, but not limited to, web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (“P2P”) file sharing;

(v) as a substitute or backup for private lines or dedicated data connections;

(vi) use of your smartphone or your mobile hotspot to resell internet connectivity, or to provide internet connectivity for the primary purpose of crypto-mining or adding, securing, or verifying transactions to a blockchain or any blockchain-based cryptocurrencies;

(vii) any use of smartphone data meant to be used exclusively on the smartphone device to provide connectivity, directly or indirectly, to other devices, including, but not limited to, routers, jetpacks, modems, Smart TVs, computers, tablets or servers and/or serving as a replacement for your home internet service. Provided, however, that providing connectivity to other devices is permitted through mobile hotspot/tethering that is limited to the amount of data allocated with your Plan;

(viii) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ix) below) or otherwise degrade network capacity or functionality;

(ix) “auto–responders,” “cancel–bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or e–mail use by others;

(x) any activity that adversely affects the ability of other users or systems to use either Roccstar Wireless Services or the Internet–based resources of others, including the generation or dissemination of viruses, malware, or “denial of service” attacks;

(xi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Roccstar Wireless or another entity’s network or systems;

(xii) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions. We may investigate, and may ask you to provide an explanation, to determine whether such usage violates these Terms and Conditions. A customer engaged in any unauthorized use may have their Service suspended and/or terminated in our sole discretion. We reserve the right to interrupt, suspend, cancel, or terminate your Service to protect the Carrier’s network from harm due to any cause including, without limitation, the excessive and/or unauthorized use of the Service. In our sole discretion, we will presume you are engaging in an unauthorized use in violation of Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions these Terms and Conditions if, during a 30-day period, you are calling for over 43,200 voice minutes, or sending over 30,000 text messages (or 3,000 over a 24-hour period), placing calls of unusually long duration, or if your talk, text or data usage is otherwise harmful or disruptive to the Carrier’s network or to our customer service levels. 5. Text Messaging Roccstar Wireless does not participate in Premium SMS services or campaigns. Premium SMS services usually involve sending a text message to a designated “short code” or attempting to buy SMS services from anyone other than Roccstar Wireless. Premium SMS campaigns include casting a vote, expressing your opinion, playing a game, subscribing to a service, or participating in interactive television programs through the use of a wireless phone. You should not attempt to participate in Premium SMS services or campaigns other than those authorized by Roccstar Wireless. Any text message you send to a “short code” not authorized by Roccstar Wireless will likely not go through. Any charges you may incur as a result of your attempts to participate in Premium SMS services or campaigns not authorized by Roccstar Wireless are not refundable. 6. International Long Distance Service Roccstar Wireless Plans provide international long distance service (“ILD Service”). Customers who want to add additional ILD Services may purchase a Roccstar Wireless $10 Pay-As-You-Go International Calling Plan. Roccstar Wireless ILD Service allows you to place calls to select international destinations. To determine if your destination of choice is available, please check our website at International Calling To Connect You To The World | Roccstar Wireless (https://www.roccstarwireless.com/international) (https://www.roccstarwireless.com/why-simple-mobile/international (https://www.roccstarwireless.com/international)). Please be advised that available destinations are subject to change without notice at any time. Roccstar Wireless ILD Service is not a substitute for regular international calling services. It will not allow you to place calls to all destinations or to all countries.

Roccstar Wireless ILD Service excludes calls to certain high cost wireless and landline, non-geographic and premium numbers. Roccstar Wireless Plans with Unlimited International Calling. If you have purchased a Roccstar Wireless Plan that includes Unlimited International Calling, you will be allowed to call up to 20 unique international numbers during each Plan cycle. The 20 unique international numbers you may call will automatically reset once your next Plan cycle begins unless you purchase a new Plan prior to the start of your next Plan cycle. If you have purchased a Roccstar Wireless Plan that includes Unlimited International Calling, your ILD Service will only work if you have Service Days left in your Plan cycle. If your Plan cycle has ended (i.e., your Service End Date has passed), you will need to purchase and redeem a new Plan that includes International Calling in order to have access to ILD Service. Please visit our website to learn more about the specific features and offerings of Roccstar Wireless Plans that include International Calling. Roccstar Wireless $10 Pay-As-You-Go International Calling Plan. If you want to dial an international number in a destination that is not available through a Plan with Unlimited International Calling, you may purchase Roccstar Wireless $10 Pay-As-You-Go International Calling Plan. Roccstar Wireless also offers a $10 Pay-As-You-Go International Calling Plan that must be used with another Plan for it to work. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Pay-As-You-Go International Calling Plan from Roccstar Wireless by calling Customer Care or visiting our website. Your ILD Service will only work when your Service is active and when you have a positive balance in your Account. If you have purchased a $10 Pay-As-You-Go International Calling Plan, you will not be limited in the number of destination numbers you may call. However, the Roccstar Wireless phone number you provide when purchasing a $10 Pay-As-You-Go International Calling Plan will be the only number that is permitted to dial internationally. You will not be able to transfer your ILD Service to another phone number. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Pay-AsYou-Go International Calling Plan are available online at roccstarwireless.com/ilddestinations (https://www.roccstarwireless.com/ilddestinations). All rates are subject to change at any time without prior notice. Calls are billed in one-minute increments. Roccstar Wireless $10 Pay-As-You-Go International Calling Plan Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 9/20 expires 180 days after last use or thirty (30) days after your Roccstar Wireless Service is suspended. You are responsible for preventing the unauthorized use of your Account and the Service, and You are responsible for any reduction in value of your Account arising out of authorized and unauthorized use. Roccstar Wireless ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with Roccstar Wireless. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Events beyond our control may affect the availability and/or quality of service. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. Roccstar Wireless ILD Service is intended for live dialogue between and initiated by two individuals for personal use and not for commercial use or resale. Personal use is defined as a call originated or received by a Roccstar Wireless customer to initiate conversation between two individuals one of which is talking from a landline or wireless international destination. It may not be used for any other purpose including, but not limited to, conference calling, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two individuals. The service is not for commercial use or resale. Loaning or renting your phone or service to other persons for their use or calling, hosting, establishing or maintaining a chat line is not considered personal use. We will presume a customer is engaged in non-personal use in violation of our terms and conditions if their international long distance calling usage exceeds three times the average usage of our ILD Service subscriber base, and we reserve the right to suspend, terminate or restrict your services with no prior notice. Roccstar Wireless will presume certain usage, dialing or calling patterns to indicate that you are using the ILD Service in violation of these Terms and Conditions and we reserve the right to suspend, terminate or restrict your Roccstar Wireless Service without prior notice. If you believe that we are in error, please contact Customer Care at 855-225-4008 and depending on the circumstances, we may reactivate your ILD Service. If, however, your usage, dialing or calling patterns continue to violate these Terms and Conditions, we reserve the right to suspend, terminate or restrict your Roccstar Wireless Service with no prior notice. You will not receive a refund if your service is terminated for violating these terms and conditions. You agree not to use Roccstar Wireless ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that

(a) interferes with our ability to provide the ILD Service to you or to other customers;

(b) violates applicable law or this Agreement;

(c) avoids your obligation to pay for the Service; or (

d) is not for consumer use. You agree not to resell your Roccstar Wireless ILD Service or to use your ILD Service for any unlawful or abusive purpose or in such a way as to create damage or risk to our business, reputation, employees, facilities, third parties or to the public generally. Roccstar Wireless ILD Service is not intended for intrastate dialing in the US, to place calls to area codes 500, 700, 800, 888, 877, 866, 855, 900, 976, 411 or 555, nor to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls. Call times for each call are rounded up to the next whole minute and billed in full minute increments. Per call charges are rounded up to the next whole penny. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. You are responsible for safeguarding your ILD Service and Account information. Roccstar Wireless is not responsible for and will not issue credit for unauthorized use. 7. Data Services All Roccstar Wireless Plans also provide data services. Your use of data services (“Data Usage”) occurs whenever your phone is connected to the network and is engaged in any data transmission, including, but not limited to,

(i) opening or using an internet browser or app in any way, including, but not limited, to app installations Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 10/20 and updates,

(ii) sending, receiving, or downloading any type of content, including, but not limited to, emails, documents, pictures, MMS messages or any other content, or

(iii) if data access or a data connection is initiated in any other way or for any other purpose. Roccstar Wireless Plans provide unlimited nationwide and international calling and text messaging. Roccstar Wireless Plans also provide unlimited data or a fixed amount of high speed data at 4G speeds, 4G LTE, or 5G compatible, for each Plan cycle depending on which Plan you select. 4G/4G LTE/5G networks are not available on all devices and in all locations. 4G/4G LTE/5G networks require a capable device and SIM card. Actual availability, coverage, and speeds may vary. If your Plan comes with a fixed amount of high speed data, your data speed will be reduced to as low as 64 kbps for the remainder of your Plan cycle after you have reached your high speed data limit. Your data speed will be restored once your next Plan cycle begins unless you purchase a new Plan prior to the start of your next Plan cycle. If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Data transmitted over Wi-Fi does not count against your data usage. All Roccstar Wireless Plans come automatically enabled with a feature that optimizes all detectable video streaming to DVD-quality (typically 480p) through the Carrier’s network (“Data Optimizer”). Data Optimizer manages the amount of data used when streaming video on your phone in order to improve your experience by reducing the chances of your video stalling or buffering. You may disable the Data Optimizer feature at any time by contacting Customer Care. Video streaming over a Wi-Fi connection will be delivered at the video’s native resolution. Some apps, content, programs, and software that you download or that come pre-loaded on your Phone automatically and regularly send and receive data transmissions in order to function properly, without you affirmatively initiating the request and without your knowledge. For example, apps that provide real-time information and location-based applications connect to our network and send and receive updated information so that it is available to you when you want to access it. We will deduct all Data Usage from the amount of high speed data provided by the Plan you purchased whenever your Phone is engaged in a data connection, including any type of connection which you affirmatively initiate or those that run automatically in the background without your knowledge, whether they are successful or not. The duration of your data connection and the associated Data Usage is not determined from the exact moment you press a button on your Phone. Data Usage may depend on the amount of data or content transmitted during a data connection and the amount of time it takes to send or receive the data or content being transmitted. If you cancel or attempt to cancel a data or content transmission in progress, or if the process is otherwise interrupted through no action on your part, you will still incur Data Usage. Unless you are using Wi-Fi, any Data Usage on your Phone, will count against your data balance. For content downloads from the internet or an app store, you may incur a charge for the content you download (a “Content Charge”) from the provider of the content you have purchased. Unless Roccstar Wireless is the provider of such content, you agree that Roccstar Wireless is not responsible for the purchase, download, transfer, installation, use, transmission failure, interruption, or delay, or any web content, app store, or an app you access or purchase. Any support questions related to third-party downloads, including, but not limited to, web content and apps, should be directed to the third-party provider and not Roccstar Wireless. When you use, download, or install web content and/or apps provided or sold by a third-party, you may be subject to separate terms and conditions, terms of use, privacy policies and other policies of the third-party. You agree that Roccstar Wireless is not responsible nor liable to you for any third-party content, advertisements, websites, app stores, or apps you may download or access using your phone. If you visit or use any third-party website, app store, or app, the third party may access, collect, use or disclose your personal information or require that the network carrier disclose your personal information, including your location information (if applicable). If you access or use any third-party apps while using Roccstar Wireless Data Services, you agree and authorize Roccstar Wireless and the network Carrier to provide information related to such use. You understand that your use of a third-party app is subject to the third party’s terms and conditions and policies, including its privacy policy. You should refer to the third-party’s privacy policy for information regarding the use of information collected when you download, install, or use web content or applications from that third party. Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions Not all of the online content which is accessible to one using Roccstar Wireless Data Services is intended for children. In the event that you, as a legal guardian allow your child to use Roccstar Wireless Data Services, you acknowledge that your child has the permission to use the Data Services including, without limitation, email and web browsing capabilities. You further acknowledge that as a legal guardian, it is your responsibility to determine whether using Data Services is appropriate for your child. If you browse the internet using Data Services, you agree that you are of the minimum legal age to visit certain sites and you agree not to visit any illegal sites. Prioritization, Availability, Interruptions, and Discontinuation to Data Services. Some Carriers differentiate the wireless service they sell by prioritizing the data traffic of their customers over the data traffic of customers on a non-Carrier brand at times and at locations where there are competing customer demands for network resources. Where the network is lightly loaded, a Roccstar Wireless customer will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and at locations where the network is heavily loaded in relation to available capacity, however, a Roccstar Wireless customer will experience increased latency during a data session, particularly, if the customer is engaged in a data-intensive activity. When network loading goes down or if a customer moves to a location that is less heavily loaded in relation to available capacity, the latency associated with a customer’s data connection will improve. Roccstar Wireless does not guarantee the availability of Data Services and reserves the right to modify, suspend, cancel, interrupt, discontinue, terminate or reduce your data throughput speed without notice. Roccstar Wireless is not responsible and will not be liable for any modifications, interruptions or discontinuation of the Data Services or for any failure to receive content you purchased using Data Services. If your Data Services are modified, suspended, canceled, interrupted, discontinued or terminated, Roccstar Wireless will not provide you with a refund for any remaining used or unused Data Services. 8. Coverage Maps You will find a coverage map on our website. This map is for general informational purposes only and depicts the general coverage area of Roccstar Wireless. Roccstar Wireless does not guarantee coverage or Service availability and the coverage map is not a guarantee of coverage. Coverage is not available everywhere. The coverage map displays only the predicted and approximate optimal wireless coverage, while outdoors, including the coverage area of the network’s roaming partners, if applicable. The coverage areas shown do not guarantee service availability and may include locations with limited or no coverage. Within coverage areas, there may be significant limitations or interruptions in coverage that may impact Service and result in dropped and blocked connections, slower data speeds or no data connectivity and call interference. This could occur due to many factors including, but not limited to, your device, network changes, network traffic volume, network prioritization, network outages, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. You will not be able to operate your phone or make 911 calls if service is not available. Some features on your device may not operate when roaming on the network of a network roaming partner. If you travel outside of your coverage area, your phone will not work. The coverage depicted on the Roccstar Wireless coverage map is based on the information provided by other carriers and public sources and we cannot guarantee their accuracy. Coverage maps may also vary based on your home location so please refer to our website for the most up-to-date coverage map applicable to your device and geographic area. Your coverage will also vary based upon the Roccstar Wireless plan you select. Roccstar Wireless is not responsible for any Service outages, interruptions in service or decline in the quality of service regardless of the cause. 9. Roaming Domestic Roaming. Domestic roaming is available under all plans subject to certain limitations. Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Although there are no additional charges for roaming domestically, Roccstar Wireless does not guarantee your ability to roam nor the availability and/or quality of services. Domestic roaming may be discontinued or changed at any time without notice. Further, use of Data Services while roaming domestically is limited to 500 MB and counts towards your allotment of high speed data. Please be advised that due to Carrier restrictions, Roccstar Wireless reserves the right to terminate the Service of any Roccstar Wireless customer whose roaming usage exceeds 50% of their total usage in any three (3) Plan cycles within a 12 month period. Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 12/20 International Roaming. International roaming is available under all smartphone service plans in select countries which are listed on our website at roccstarwireless.com/ildroaming (https://www.roccstarwireless.com/ildroaming). Subject to the foregoing exception, you will not be able to use your phone while traveling outside of the United States. Countries where international roaming is available are subject to change without prior notice. Please visit our website for more information about the list of countries where international roaming is available. International roaming allows calls within the roaming country and to the U.S. Data used while roaming internationally counts towards your allotment of high speed data. International roaming is not intended for extended use, your Plan’s primary usage – meaning more than 50% of usage within a 30 day period – must occur in the U.S. Your phone must be registered and used on our U.S. network before international use. Service may be terminated or restricted for unauthorized use. When traveling, some services may not be available or work as expected. 10. Wi-Fi Calling Wi-Fi Calling is available only on phones that are Wi-Fi Calling capable and that have a Wi-Fi Calling enabled SIM Card. Wi-Fi Calling provides you the ability to make and receive phone calls and text messages over a WiFi connection. Wi-Fi Calling enhances your coverage in buildings and other locations. If you use a Wi-Fi network for making or receiving calls and text messages or for any other reason, you acknowledge and agree that your use of such Wi-Fi network is permissible and that you are solely responsible for such use. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. You can disable Wi-Fi Calling by toggling it off in your device settings menu. Although we recommend that you use your wireless service as your primary method of contacting 911, you may be able to use Wi-Fi Calling for dialing 911 if your phone is equipped with this feature and you have access to the internet through your phone’s W-Fi connection. To dial 911 using Wi-Fi Calling, you must provide us with an address for your primary use of Wi-Fi (“Primary Address”) at the time of activation. If the location at which you primarily use Wi-Fi changes, either temporarily or permanently, you must register the new address online at e911-reg. Roccstarwireless.com (https://e911-reg. Roccstarwireless.com/) or by contacting Customer Care at 855-225-4008. It may take 24 hours or more to update your address information. If you do not give us your Primary Address, we will block your ability to use Wi-Fi calling. When you use Wi-Fi Calling to dial 911 and you are away from your Primary Address, we will have no information about your location. As such, always be prepared to report your precise location to emergency responders. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. TTY Limitations for 911 Calls: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Persons with communications disabilities can still reach 911 services by either

(1) calling 911 directly using a TTY over the cellular network or from a landline telephone,

(2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device,

(3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or

(4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network. 11. Emergency Calls If you are in an area where your Roccstar Wireless Service is searching for a wireless signal or there is no wireless signal or wireless service, it is highly probable that a call to 911 will not go through. Do not rely solely on your Roccstar Wireless Service in an emergency situation. In an emergency, locate the nearest landline phone and call for help. 12. Disclaimer of Warranties Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 13/20 Roccstar Wireless PRODUCTS AND SERVICE ARE PROVIDED ON AN “AS IS” AND “WHERE IS” BASIS AND BY USING ANY Roccstar Wireless PRODUCT OR SERVICE YOU AGREE THAT Roccstar wireless, LLC D/B/A Roccstar Wireless WILL HAVE NO LIABILITY EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT FOR ANY FAILURE, DEFECTS, MALFUNCTIONS, OR ERRORS IN THE PRODUCTS OR SERVICE. EXCEPT AS SET FORTH IN SECTION V (LIMITED WARRANTY), Roccstar wireless, LLC D/B/A Roccstar Wireless MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, REGARDING TITLE, MERCHANTABILITY, SUITABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE IN RELATION TO ANY PRODUCT OR SERVICE. You acknowledge and agree that use of any Roccstar Wireless Product or Service is at your sole risk and that your Service may be unavailable, interrupted, delayed, or limited for a variety of reasons outside of our control. Not all Products or Services (including Plans) are available for purchase or use in all sales channels, in all areas, or with all devices. Service is subject to transmission limitations caused by certain equipment and compatibility issues, network prioritization, atmospheric, topographical and other conditions. Further, Service may be temporarily refused, limited, interrupted, suspended, or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs, or relocations or other similar activities necessary or proper for the operation or improvement of the Carrier’s network. Roccstar Wireless does not warrant or guarantee the availability of the Service at any specific time or in any specific geographic location or that Services will be provided without interruption. Neither Roccstar Wireless, nor any Carrier, shall have any liability for Service failures, outages, interruptions, delays, or limitations of Service. Because of the risk of being struck by lightning, you should not use your phone outside during a lightning storm. You should also unplug the phone’s power cord and charger to avoid electrical shock and/or fire during a lightning storm. Certain phone features may not be available with the Service or their functionality may be limited. All aspects of the Service, including Plan rates, offerings, features, functionality and other product specifications, are subject to change without notice or obligation. At any time, Roccstar Wireless reserves the right to substitute and/or replace any Product or Service with another Product or Service of comparable quality. 13. Limitation of Liability TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER Roccstar wireless, LLC D/B/A Roccstar Wireless NOR ITS EMPLOYEES, VENDORS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE TO YOU OR OTHER USERS OF YOUR Roccstar Wireless PRODUCT OR SERVICE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR ENHANCED DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES CLAIMED FOR LOST PROFITS, REVENUE, INCOME, SALES, BUSINESS, GOODWILL, DATA OR INFORMATION, HOWEVER CAUSED AND WHETHER ARISING UNDER THEORY OF CONTRACT, TORT, OR OTHER THEORY OF LIABILITY AND REGARDLESS OF WHETHER NOTICE THAT SUCH LOSS MAY OCCUR WAS PROVIDED OR WHETHER Roccstar Wireless KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN, TO THE EXTENT ALLOWED BY LAW, THE AGGREGATE LIABILITY OF Roccstar Wireless UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), AND SUCH LANGUAGE SHALL BE EXCLUDED TO THE EXTENT OF SUCH INVALIDITY OR UNENFORCEABILITY; ALL OTHER TERMS IN THIS AGREEMENT SHALL REMAIN IN FULL FORCE AND EFFECT. You agree that neither we nor our employees, vendors, suppliers, or licensors are responsible for any damages you may suffer or incur resulting from:

(a) any Product or Service provided to you by or manufactured by a third party;

(b) any act or omission by another party;

(c) providing or failing to provide a Service, including, but not limited to, deficiencies or problems with a Phone or Service coverage (for example, dropped, blocked, interrupted Service, etc.);

(d) accidents or any health-related claims arising from or related to our Products or Service;

(e) content or information accessed on your Phone while using our Products or Service;

(f) an interruption or failure in accessing or attempting to access emergency services from a phone, including through 911, enhanced 911 or otherwise;

(g) interrupted, failed, or inaccurate location information services;

(h) content or information that is blocked by a spam filter;

(i) damage to your phone or any computer or equipment connected to your phone, or damage to or loss of any information stored on your phone, computer or equipment from your use of the Services or from viruses, worms, or downloads of malicious Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 14/20 content, materials, data, text, images, video or audio;

(j) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism or government orders or acts;

(k) unauthorized access or changes to your account or device; or

(l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds. You should implement appropriate safeguards to secure your phone, computer or equipment and to back-up your information stored on each.

14. Unauthorized Use of Products Roccstar Wireless Products and Service are sold exclusively for use by you, the end consumer. The unauthorized use or resale of your Roccstar Wireless phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Roccstar Wireless phone. You agree not to unlock, root, re-flash, jailbreak, tamper with, or alter the build state of your Roccstar Wireless phone in a manner which conflicts with Roccstar Wireless Unlocking Policy referenced in Section VI below. You also agree not to use unauthorized PINs associated with Roccstar Wireless Plans or engage in any other unauthorized or illegal use of your phone or the Service, or assist others in such acts, or to sell and/or export Roccstar Wireless phones outside of the United States. Any attempt to unlock your Roccstar Wireless phone in an unauthorized manner or to root, re-flash, jailbreak, tamper with, or alter the build state of your Roccstar Wireless phone may result in the inability to unlock your device, maintain your device’s unlocked state, or otherwise cause your device to malfunction. Such use along with any other unauthorized use of your Roccstar Wireless phone may result in the immediate suspension or termination of your Service without notice and legal action. Roccstar Wireless will strictly enforce its rights under this provision and will prosecute violators to the full extent of the law. You agree that any violation of this provision through your improper, illegal, or unauthorized use or sale of your Roccstar Wireless phone shall entitle Roccstar Wireless to recover liquidated damages from you in the amount of not less than $5,000 per Roccstar Wireless phone purchased, sold, acquired or used in violation of this provision. For more information about the unauthorized use of Roccstar Wireless phones refer to www.stopcellphonetrafficking.com (http://www.stopcellphonetrafficking.com/). If your Roccstar Wireless phone has a SIM card or if you have purchased a SIM Kit, then you agree to safeguard your SIM card and not to allow any unauthorized person to use your SIM card. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse-engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of your SIM card or to allow any other person to do so. Any violation of the restrictions on the use of your SIM card that are contained in this Section may result in the immediate termination of your Service without notice. Roccstar Wireless and its Carriers or other service providers, may, from time to time, remotely update or change the encoded information on your SIM card. In the event of termination for any other unauthorized usage, you will forfeit unused Service and you will not be entitled to receive a refund for your Roccstar Wireless phone or for any unused Service. 15. Indemnification You agree to indemnify and hold harmless Roccstar wireless, LLC, d/b/a Roccstar Wireless and its parent, subsidiaries, affiliates, vendors, suppliers, and licensors and their former, current and future officers, directors, employees, insurers, contractors, successors and assigns (“Roccstar Wireless Indemnified Parties”) from any and all liabilities, penalties, claims, causes of action, and demands brought by a third party (“Claims”) including the costs, expenses, and attorneys’ fees on account thereof (“Costs”) arising from or related to your use of a Roccstar Wireless Product or Service or your breach of this Agreement, whether based in contract or tort (including strict liability) and regardless of the form of action. If in connection with your Roccstar Wireless Products or Services, you provide us with a telephone number(s) for which you are not the subscriber, you understand that you will indemnify and hold harmless the Roccstar Wireless Indemnified Parties for any Costs incurred as a result of us attempting to contact you at the number(s). 16. Privacy Policy Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 15/20 Accepting this Agreement means that you also agree to our Privacy Policy, available at https://www.tracfonewirelessinc.com/en/Privacy+Policy/ (https://www.tracfonewirelessinc.com/en/Privacy+Policy/), which may be updated from time to time and describes the information we collect, how we use and share it, and the choices you have about how certain information is used and shared. We will notify you or ask for your permission, as appropriate, if we plan to use your information for additional purposes. If applicable, it is your responsibility to let the people who connect devices through your mobile hotspot, Jetpack or wireless router know that we will collect, use and share information about their device and use of the Service as described in our Privacy Policy. Many services and applications offered through your device may be provided by third parties. When you access and use third-party services, including third-party services which Roccstar Wireless may make available as part of or in connection with your Roccstar Wireless Service, you are subject to the terms of service and privacy policy issued by those third-party providers when using their services. You should review their applicable terms and privacy policy before you use, link to or download a service or application provided by a third party. 17. Entire Agreement This Agreement constitutes the entire Agreement between You and Roccstar wireless, LLC with respect to any Roccstar Wireless Product and/or Service. The failure of either party to enforce any of the terms set forth herein shall not be construed to be a waiver of any such terms nor in any way affect the validity and enforceability of these Terms. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. Except as expressly provided in section 1, in the event any provision contained in this Agreement is deemed unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. 18. Send Inquiries via Direct Mail To send inquiries via direct mail, you may contact us at: TracFone Wireless Attn: TracFone Legal Department One Roccstar wireless Way Basking Ridge, New Jersey 07920-1097 III. RETURN POLICY To see the return policy (“Return Policy”) applicable for your Device, please refer to the section below based on how you made your purchase. Roccstar Wireless does not allow returns or provide refunds for any SIM Kits or Plans you may have purchased. Store Purchases. If you purchased a Roccstar Wireless phone from a retailer or wireless dealer (and not from Roccstar Wireless directly either by phone or online), your Phone purchase is subject to that store’s return policy. To determine whether your purchase is eligible for return, please contact the store where you originally made your purchase. Roccstar Wireless will not process the return of any Roccstar Wireless phone sold to you by a retailer or wireless dealer. Online Purchases from Roccstar Wireless. If you purchased your Roccstar Wireless phone from roccstarwireless.com, you have thirty (30) days from the date your phone was delivered to you to return it to us for either an exchange or a refund. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. To be eligible for a return you must meet the following requirements: · The phone you are returning must have been purchased from Roccstar Wireless official website and the IMEI number must be verified. Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 16/20 · You must return the phone in like new, working condition, returned in the original manufacturer’s packaging with all included accessories, including device, battery, charger, and manual. The phone must not have any liquid or physical damage. · You must pay for the cost to ship the phone back to us and include a copy of your receipt. If anything is missing or device is not in like-new condition, your shipment may not be accepted. If a device has physical or liquid damage, it cannot be returned and a credit will not be issued. Roccstar Wireless will return ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return. If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. If your return meets the above requirements and you have requested a refund, please be advised that it takes up to thirty (30) business days to process the return and credit your account. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. Your credit for a returned phone will not include any shipping or delivery costs you were charged or incurred for purchasing or returning the phone. IV. LIMITED WARRANTY All new Roccstar Wireless phones (except iPhones) are covered by a one (1) year limited warranty administered by Roccstar Wireless as set forth below. All reconditioned or refurbished phones sold by Roccstar Wireless (except iPhones) have a ninety (90) day limited warranty as do all wireless accessories sold by Roccstar Wireless. Open box iPhones have a ninety (90) day limited warranty from date of original purchase. New Apple iPhones are covered by a one-year limited warranty offered and administered by Apple. Please visit apple.com (http://www.apple.com/) for more information. To the extent available for purchase, refurbished iPhones and certified pre-owned phones are not covered by a limited warranty but may be returned for a refund within thirty (30) days of purchase. A phone that you own which was not purchased from Roccstar Wireless but that is registered with Roccstar Wireless under the Keep Your Own Phone program is not covered by Roccstar Wireless’s limited warranty. How To Obtain Warranty Service. To obtain warranty service from Roccstar Wireless, please contact Customer Care at 855-225-4008. If your problem cannot be resolved over the phone, our Roccstar Wireless technicians will provide you with a Return Authorization Number, which you will use to send your Product(s) to the designated Service Center for repair or replacement, at Roccstar Wireless’s option. Terms of Limited Warranty: 1. The limited warranty for any applicable Product begins on the date of your purchase and is only applicable for defects in material and workmanship that result in Product failure during normal usage. 2. The limited warranty extends only to the original purchaser (“Purchaser”) of the Product and is not assignable or transferable to any subsequent purchaser. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer or retailer. Upon request from Roccstar Wireless, the Purchaser must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt. 3. During the limited warranty period, Roccstar Wireless will replace or repair, at Roccstar Wireless’s sole option, any defective Products or parts (except as excluded below) with new or refurbished Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. Roccstar Wireless may, in its sole discretion, replace the Product with a different but comparable Product if the same exact Product is not available. The replacement Product may consist of refurbished equipment that contains used components, some of which have been reprocessed. All used components comply with Product performance and reliability specifications. Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 17/20 4. The limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones, pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. Roccstar Wireless’s limit of liability under this limited warranty is the actual cash value of the Product at the time the Purchaser returns the Product to Roccstar Wireless for repair, determined by the price paid by the Purchaser for the Product less a reasonable amount for usage. Roccstar Wireless shall not be liable for any other losses or damages. These remedies are the Purchaser’s exclusive remedies for breach of warranty.

5. The Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable:

(a) The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Roccstar Wireless, including damage caused by shipping.

(b) The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, “cancel-bots” or damage caused by the connection to other products (including software) not recommended for interconnection by Roccstar Wireless.

(c) Roccstar Wireless was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable Limited Warranty period.

(d) The Product serial number plate or the enhancement data code has been removed, defaced or altered.

(e) The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.

(f) The Product is outside of the limited warranty period.

6. Roccstar Wireless shall not be liable for delay in rendering service under the limited warranty, loss of use of the service during the period that the product is returned for replacement or warranty service or for the loss or unauthorized use of customer passwords, personal information, contacts, pictures, videos, applications, music, ringtones and other content.

7. Roccstar Wireless neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.

8. This is the entire warranty between Roccstar Wireless and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.

9. This limited warranty allocates the risk of failure of the Product between the Consumer and Roccstar Wireless. The allocation is recognized by the Consumer and is reflected in the purchase price.

10. Some states do not allow the exclusion or limitation of incidental and consequential damages, so certain of the above limitations or exclusions may not apply to you (the Consumer). This limited warranty gives the Consumer specific legal rights and the Consumer may also have other rights which vary from state to state.

V. UNLOCKING POLICY Unlocking a Roccstar Wireless device refers to disabling software that would otherwise prevent you from activating the device on another carrier’s network. However, due to different carrier technologies, an unlocked Roccstar Wireless device may not work, or may experience limited functionality, on another carrier’s network. Roccstar Wireless is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another provider’s network. Feed back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions For Customers with Apple devices: Roccstar Wireless will automatically unlock the device when it becomes eligible for unlocking. For all Apple devices activated with Roccstar Wireless prior to November 23, 2023, the device will be automatically unlocked after twelve (12) months of active Roccstar Wireless Service. For Apple devices activated with new Roccstar Wireless Service on the Roccstar Wireless network on or after November 23, 2023, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. For Customers with non-Apple devices: Roccstar Wireless will provide an unlocking code to customers who request unlocking, provided they meet the following conditions:

(a) If the Roccstar Wireless device was activated with Roccstar Wireless Service prior to November 23, 2021, then the device must have been active on Roccstar Wireless Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. If the Roccstar Wireless device was activated with new service on the Roccstar Wireless network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated.

(b) The device must be in working condition.

(c) The device has not been reported stolen or lost, and there are no indicators of fraud. If you have not met the required minimum period of active Roccstar Wireless Service, Roccstar Wireless may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. Customers who would like to check if they are eligible or submit an unlocking request can do so online at https://www.tfwunlockpolicy.com/wps/portal/home/ (https://www.tfwunlockpolicy.com/wps/portal/home/) or by calling 1-888-442-5102.

Roccstar Wireless may refuse any unlocking request that would result in an abuse of its Unlocking Policy or is part of an effort to defraud Roccstar Wireless or its customers. Roccstar Wireless’s Unlocking Policy is subject to change at any time without advance notice. Unlocking Policy for Deployed Military Personnel If you are a Roccstar Wireless customer in the military and receive relocation orders outside of the Roccstar Wireless Coverage Area, we will unlock your device at your request, even during the applicable lock period following the activation of your device.

VI. HOTSPOTS AND BRING YOUR OWN TABLET 1. Registering and Activating Your Hotspot or Tablet Device You may activate your Roccstar Wireless Hotspot (“Hotspot”) or Roccstar Wireless Bring Your Own Tablet SIM Card or SIM Kit (“BYOT”) by visiting the Roccstar Wireless website or by calling our Customer Care Center at 1-877-878- 7908. You will need to provide an email address in order to activate your Roccstar Wireless Hotspot or BYOT service and you will be prompted for an email address upon registration at Roccstar Wireless’s website. You will use this email address to create and access your account. If you do not have an email address, please contact our Customer Care Center to complete your activation and registration and you will receive an email address for registration purposes. Upon registration, you will have the opportunity to provide your physical address and to set up a password for your account. Your Roccstar Wireless Hotspot or BYOT service can only be activated where Service is available, offered and supported by Roccstar Wireless. The wireless telecommunications networks used to transmit data for the Service are owned and operated by Carriers, not Roccstar Wireless. Your Hotspot can only be used through Roccstar Wireless and cannot be activated with any other wireless service. Your Hotspot or BYOT service will only operate with a Roccstar Wireless Data Service Plan. Plans are subject to change without notice. Services are provided at Roccstar Wireless’s discretion. Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 19/20 Some functions and features referenced in the manufacturer’s manual provided with your Roccstar Wireless Hotspot or your tablet may not be available with the Roccstar Wireless Service. Not all tablets are compatible with Roccstar Wireless Data Service Plans. Compatible tablets include most GSM or CDMA tablets. Tablets with Wi-Fi functionality only cannot be activated with a Roccstar Wireless Data Service Plan. After activation, you should retain your activation and device materials, and specifications for future reference. You will need these in the event you need to reactivate your Hotspot or BYOT device for any reason. Please note that you have no ownership rights to any IP address or any other identifier associated with your Service, and you acknowledge and agree that we may change any such IP address or other identifier associated with your Service at any time without prior notice to you. If you notify us that your Hotspot or BYOT device is lost or stolen, your account will be deactivated and any unused Service balance will be lost and will not be transferred.

2. Data Service Plans For the most recent information on Roccstar Wireless Data Service Plans, please visit our website. Plans are subject to change. Data Service Plans are for use with Hotspots and BYOT devices only. All other Service Plans associated with other Roccstar Wireless products will not work with your Roccstar Wireless Hotspot or BYOT device. Plans include data and Service Days only. Voice, text and messaging services are not provided or included. Plan rates, features, functionality and other product specifications are subject to change without notice or obligation. All data amounts as quoted are approximate. Plans are available online. Each Plan comes with a specified amount of data and Service Days as disclosed at the time of purchase. Service begins on the day you add the Services to your Hotspot or BYOT device or, if the Plan is placed in your Reserve, then on your Service End Date. Plans do not expire except as specifically permitted by law. See below for more information regarding Reserve. Roccstar Wireless Reserve: With Roccstar Wireless Reserve, you may purchase and add Roccstar Wireless Data Service Plans to your Roccstar Wireless Reserve to be automatically applied on your Service End Date. You may access the Service Plans in your Roccstar Wireless Reserve at any time prior to your Service End Date through “My Account”; however, if you do so, you will lose any unused Service and Service Days left under your previous Plan. All Service Plans you redeem are automatically applied at your Service End Date. If you are an Auto Pay customer and have decided to add a Service Plan to your Roccstar Wireless Reserve, the Plan in Reserve will take precedence over the Auto Pay and it will be applied before an Auto Pay purchase is processed. 3. Hotspot Restrictions and Limitations While up to five (5) devices may be connected to your Hotspot at one time, a single connected device will experience optimal speeds. Performance will be reduced if multiple devices access data through the Hotspot simultaneously. Actual data speed, availability and coverage will vary based on device capabilities, usage, your location and network availability. Service is not available while roaming. Your Roccstar Wireless Hotspot and BYOT device or service has security limitations. Roccstar Wireless is not responsible for any breach or loss of security from your Roccstar Wireless Hotspot or connected device. Your BYOT device may not be password protected as a default. You are responsible for adding password protection, if available on your device. Some functions and features referenced in the User Guide provided with your Roccstar Wireless Hotspot or device connected to your Roccstar Wireless Hotspot or your BYOT device may not be available. 4. Data Usage Data usage is measured in bytes, kilobytes (KB), megabytes (MB) and gigabytes (GB). Bytes are rounded up to the next KB with rounding occurring during and/or at the end of the data session. All data that is directed to your device’s internet address, including data sessions that you do not initiate or complete, are counted against your data usage. Examples of data that will count as part of your data usage are: sending or receiving email, documents, pictures or other files; multimedia streaming (music and video); file uploads and downloads; gaming services, graphics and applications; web page graphics (including logos, pictures, banners, advertisements and updates to any of the aforementioned); automatic device updates and any other automatic updates; any additional data necessary in order to access, transport and route files on the network; data associated with incomplete or interrupted downloads; and data associated with unsuccessful attempts Fe e d back Terms and Conditions of Service | Roccstar Wireless https://www.roccstarwireless.com/termsandconditions 20/20 to upload or download a file, reach a website, use an application or complete an online form or purchase; and any data that is re-sent (such as when refreshing a page or browser). Data usage includes all data that is downloaded, even though you may not have listened to or watched the entire download. The data that is consumed and applied against your data usage is in addition to any charges you may incur for purchased data content (such as the cost associated with purchasing music, games, apps, movies, etc.). The amount of data consumed and calculated as your data usage will vary significantly even with respect to identical actions and data sessions. Estimates of data usage such as the size of downloaded files are not accurate indicators of actual data consumed during a session. © 2023 Roccstar wireless, LLC Version 202309