Unlock policy

Here is a thorough explanation of our unlock policy

Introduction

This Device Unlock Policy outlines the conditions under which RoccstarWireless may unlock eligible devices. By purchasing a device from RoccstarWireless or activating a RoccstarWireless SIM card in your device, you agree to be bound by the terms of this policy.

Eligibility for Unlocking

To be eligible for unlocking, your device must meet the following criteria:

  • The device must be purchased from RoccstarWireless or activated on the RoccstarWireless network.
  • The device must be paid in full. There must be no outstanding balance on the device or your account.
  • The device must not be reported lost or stolen.
  • The device must be compatible with unlocking.

Unlock Process

To request a device unlock, please contact RoccstarWireless customer service. You will need to provide the following information:

  • Your account number
  • The IMEI number of the device
  • The last four digits of the phone number associated with the device

Unlock Timeframes

The timeframe for unlocking a device may vary depending on the device and account status. We will provide you with an estimated timeframe when you submit your unlock request.

Device Compatibility

Unlocking a device does not guarantee compatibility with other wireless carriers. It is your responsibility to ensure that the unlocked device is compatible with the network of your chosen carrier.

Restrictions

RoccstarWireless reserves the right to deny an unlock request if the device does not meet the eligibility criteria or if there is evidence of fraud or abuse.

Changes to Policy

RoccstarWireless reserves the right to modify this Device Unlock Policy at any time. Any changes will be posted on our website.

Contact Us

For questions or inquiries about our Device Unlock Policy, please contact RoccstarWireless customer service at support@roccstarwireless.com or 855-225-4008.

By requesting a device unlock, you agree to the terms and conditions outlined in this policy.

Please note that unlocking your device may void any warranty or service agreement provided by the device manufacturer.