Refund and return policy
This Refund and Return Policy outlines your rights and responsibilities regarding returns, exchanges, and refunds for products and services purchased from RoccstarWireless.
Return Policy
- Eligibility: Physical products purchased from RoccstarWireless may be eligible for return within 30 days of the purchase date. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by a valid proof of purchase.
- Non-Refundable Items: Certain items, such as digital products, are non-refundable.
- Return Process: To initiate a return, please contact our customer support team at support@roccstarwireless.com or 855-225-4008.
We will provide you with return instructions. - Return Shipping: You are responsible for the cost of return shipping, unless the return is due to our error.
- Refund: Upon receipt of the returned product, we will process a refund to your original payment method. Please allow 30 business days for the refund to be processed.
Exchange Policy
If you would like to exchange a product for a different size, color, or model, you may do so within 30 days of purchase.
Exchange eligibility and process are subject to the same conditions as returns.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, as applicable.
Digital Products
Digital products, such as downloadable content or apps, are non-refundable. We will provide support for any technical issues or errors related to the digital product.
Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be posted on our website.
Contact Us
If you have any questions about our Refund and Return Policy, please contact our customer support team at support@roccstarwireless.com
or 855-225-4008.
By placing an order with RoccstarWireless, you agree to the terms and conditions of this Refund and Return Policy.